Tel: +994 50 2120523
WhatsApp: +99450 2120523
24/7    10:00-20:00
    working days and hours
10:00-13:00
weekends and holidays
royalrentcarbaku@gmail.com

Conditions



AGREEMENT AND INFORMATION WITH THE PROCESSING OF PERSONAL DATA...

PROCESSING OF PERSONAL DATA...


You AGREE to the processing of your personal data to the extent and under the conditions set out in this document.


SCOPE OF PERSONAL DATA PROCESSED:

1. The administrator processes your personal information to the following extent:

2. Identification data: name, surname.

3. Contact details: telephone number, e-mail, address.

4. Processing in local Base of Rent A Car customers.

5. Processing in local Government Base of Main Traffic Police Department of Azerbaijan Republic.

6. Login details: login name, password.

7. Use of manager products and services.

LEGAL BASIS FOR PROCESSING PERSONAL DATA:

PURPOSE OF PERSONAL DATA PROCESSING

1. The purpose of processing your personal data is to keep records of registered customers of the administrator and to carry out marketing activities by the administrator, including sending commercial messages and offers of products and services provided by the administrator.

2. With the offer of products and services the administrator can contact you by phone, sms, e-mail, letter.

3. There is no automatic individual decision-making.


GENERAL CAR RENTAL TERMS AND CONDITIONS
A car can be rented out to a person of 21 years old and older with at least two years of driving experience, and on the condition of presenting a valid driver's license with all relevant vehicle categories detailed , passport or ID card, and personal credit card.

The above documents must be available at the time of signing the car rental contract or collecting the rented vehicle. The rented car can be used in Azerbaijan Republic only, driving outside Azerbaijan Republic is impossible.

The guarantee deposit depends on the vehicle group, authorized on the CUSTOMER's account, is the condition of this contract.



BOOKING CONDITIONS

Security
ROYAL CAR RENTAL promises to use your Credit card data for Car Rental purposes only. Credit card details are used only for payment or guarantee processing. All information you send from our web is secured by SSL Web Server Certificates. The verification and authentication procedure is of the very highest standard.

After the Reservation is send, the copy of the Reservation Details will be automatically send to the Customer's provided contact e-mail address for further control. This automatically message is not considered to be the car rental confirmation.

The Car Rental Confirmation Voucher will be send to the contact e-mail address with the order details during 24 working hours. The condition of the car rental quick confirmation is the credit card details for booking guarantee and for the future guarantee deposit.

The car reserved within the chosen group will be prepared for the Customer at the place and in time (+/- 20 min.) marked in the Confirmation. The car model can be changed within the chosen vehicle group. Gear boxand airconditioner are confirmed.



CANCELLATION POLOCY:

Without charge until 24 hours before the pick up time. Please, notify us beforehand about any changes in your timetable and plans. You may do it by phone, fax, @mail


COLLECTION OF THE RENTED CAR BY THE CUSTOMER

ROYAL RENT must deliver the car to the place and in time, agreed by the parties (+/- 20 minutes). The collection of the vehicle can be arranged during the specified opening hours in Baku.

In case of car delivery to the Prague Airport, the ROYAL RENT representative will meet you in the Arrivals hall of Baku Airport. If your flight is late, we will wait for you in the airport.

Prior to the start of the rental the start mileage and fuel level, as well as any damage already visible on the vehicle are to be clarified and signed on the Check-Out List.



AUTHORISED DRIVERS

It is possible to authorize additional drivers within the rental contract. Additional drivers must provide a full valid driving license at the rental location. The authorization to drive the vehicle cannot be given to any unnamed drivers.



GUARANTEE DEPOSIT

At the start of the rental ROYAL RENT will authorize a guarantee deposit on the CUSTOMER's credit card. A guarantee deposit in cash is possible in unusual cases only.

The amount of the deposit is 500 AZN - 250 EUR by credit card. Cash deposit amount is 600 AZN - 300 EUR for Economy and Budget Groups; 800 AZN - 400 EUR for Full-size and Minivans Groups. Cash deposit for Luxary Group is not possible.

The deposit will be credited at the end of the rental subject to the vehicle and additional accessories returning in the same condition as at the beginning of the rental. Should the rented accessories / rented vehicle be returned with damage or with missing equipment, or without petrol or diesel the amount outstanding will be deducted from the deposit, or where the charge is greater than the deposit, the outstanding amount will be additionally authorized from the consumer's credit card or charged in cash.



CAR RENTAL CHARGERS AND PAYMENTS

ROYAL RENT accepts the following credit cards: Master Card and Visa. The credit card payments are charged in Azerbaijan manat only. The credit card payment confirmation is printed from the payment terminal at least in two copies, one issue for each party.

ROYAL RENT accepts payments in cash. The cash payment confirmation is issued at least in two copies, one issue for each party.

On return of the vehicle any additional mileage as well as any additional fuel used will be calculated by a ROYAL RENT representative.


RETURN OF THE RENTED CAR

Minimum rental period is 24 hours. The contract must end at the agreed time. The expiry date and time of the car rental can be prolonged on the agreement of both parties.

The CUSTOMER must return the vehicle at the agreed time and to the correct location agreed in the present RA. The delay up till 1 hour is possible without extra charges. In case of over keeping the car for 1 – 3 hours more than the time marked in RA, ROYAL RENT will charge CUSTOMER 10 AZN -5EUR. Should the CUSTOMER keep the car 3 hours longer than agreed upon, it is counted as an unauthorized extension of the rental through the renter. In this case the current standard rate for extra days must be charged.

If the vehicle is returned to a different location from what it is agreed in the Contract, the CUSTOMER will be responsible for the expenses of the vehicle to be returned to the correct location. This applies where no written authorization has been given.

In case of early termination ROYAL RENT will recalculate the rental fees under this Agreement according to the actual length of rental and the rates in effect.

The vehicles are delivered to the CUSTOMER with any given level of fuel. The vehicle must be returned with the same level of fuel. If the level of fuel is lower than when collected by the CUSTOMER, the cost of the petrol/diesel will be applied.

The company will not be responsible for any loss or damage to personal belongings left in the vehicle.

The CUSTOMER is responsible for confirming any damage or missing parts to the vehicle to the ROYAL RENT representative at the end of the rental.

The ROYAL RENT representative will complete the return procedure as quickly as possible. We endeavor to complete this final inspection within 30 minutes. The ROYAL RENT representative will confirm the final details with the CUSTOMER by requesting a signature on the Check-In List. This guarantees both parties a correct recording of damages which may have occurred and correct mileage, as well as petrol invoice, return of rented accessories as well as that the vehicle is returned to the owner.

Where the CUSTOMER is unable to wait for the inspection to be completed or when the vehicle is left somewhere without ROYAL RENT staff inspection, the CUSTOMER will take full responsibility for all additional charges made with regards to damage, missing of additional equipment and accessories or there parts, additional mileage, extra fuel etc.

The vehicle is not officially returned until the Customer's signature appears on the Renter's copy of the Check-In List form.



VEHICLE RETURN OUTSIDE THE RENTAL STATION AND AIRPORT SERVICES

The delay up till one hour is possible in the unusual cases. The ROYAL RENT representative will have the ROYAL RENT Check-Out List for acknowledgement. In case of return of the rented vehicle in the Prague Airport, the only correct location is the location marked in the car rental contract.