Tel: +994 50 2120523
WhatsApp: +99450 2120523
24/7    10:00-20:00
    working days and hours
10:00-13:00
weekends and holidays
royalrentcarbaku@gmail.com

FAQ

The most frequent car hire questions, asked by the customers of the Baku car hire agency Royal Rent A Car.

Ask your questions about the conditions of the car rental, rent a car terms, the prices of car rental, hardware arendovuemogo vehicle delivery and return of the vehicle, obligations of the parties, the insurance, additional services and fees, expiry of the lease, etc.



HOW MUCH DOES IT COST TO RENT A CAR?

The car rental price depends on quantity of rental days, the chosen vehicle model, the chosen mileage - unlimited or discounted limited, on additional valid discounts, additional services and accessories ordered with your car rental. You may check the rental price yourself

WHO CAN HIRE A CAR?

A person of 21 y. o. or older, with 2 years of driving experience, can hire a car. To hire a car the Customer presents ID card or passport, a valid driver's license for this type of vehicle and a personal credit card (VISA, MASTER CARD).

WHAT IS INCLUDED AND WHAT IS NOT INCLUDED INTO THE CAR HIRE PRICE?

Prices include:
24 hour car hire, the basic insurance, the second insurance, 4 season tires, the 24 hour technical assistance, 1 hour of free delay from the time marked in the Car Rental Contract, the car delivery within Baku (your hotel, Baku and Gabala airport, etc.), the assistance of our Tourist Coordinator Desk, road maps and atlases, all possible taxes and fees.
Prices do not include:
charges for additional car rental services and rented accessories, possible discounts. Petrol and windscreen cleaning liquid are excluded.

WHAT IS MY HIRED CAR EQUIPED WITH?

The hired car is equipped with a spare tire and a kit of tools, a warning triangle, a first aid kit, a safty vest, a lights-set, a highway prepaid coupon, a small road atlas of the Azerbaijan Republic.

WHAT KIND OF INSURANCE IS INCLUDED INTO THE CAR HIRE CONTRACT?

Into the car hire price the basic insurance is included.

CAN I REDUCE MY RESPONSIBILITY OR TO COVER THE COLLISION DAMAGE WAIVER COMPLITELY?

It is possible to buy an additional insurance (300 AZN - 155 EUR, Franchising 1200 AZN - 680 EUR).

WHAT IS BETTER FOR ME: LIMITED OR UNLIMITED CAR HIRE MILEAGE?

It depends on the mileage you plan to cover. The rental prices with the Limited mileage include 200 km per 24 hour rental. If your mileage is more than the total rental limit (+-100km), you will not pay additional many for extra km. Unlimited mileage means you may cover as many km as you need.

IS IT POSSIBLE TO ADD ADDITIONAL DRIVERS INTO THE CAR HIRE CONTRACT?

Yes. You may have as many drivers as you need. For the whole rental period you pay only 10 AZN=app. 6 EUR / each additional driver, added to the car rental Contract. If a person, who rents the car and signs the car rental contract, does not drive, the 1st additional driver is added free of charge.

HOW AND WHEN SHALL I PAY FOR THE CAR HIRE?

The car rental agency Royal Rent a Car accepts personal banking cards (VISA, MC) or cash ( Azerbaijan Manat, Euro or USD). You pay for the car rental at the beginning of your car rental period when you pick the rented car up. At the end you may pay possible additional charges, for example, later ordered additional services or accessories, additional rental days, fuel difference, etc.

MAY I DROP OFF MY HIRED VEHICLE LATER THAN IT IS MARKED IN THE CAR RENTAL CONTRACT?

According to the Car Rental Agreement you have 1 HOUR of free delay from the time, marked in the car rental contract. The price of 2 next hours of delay is 10 AZN / 6 EUR each started hour. If you keep the hired car longer then 3 hours from the time, marked in the car rental contract, you will pay for one more rental day. In case you plan to prolong your Car Rental Agreement just inform our team in advance by Telephone, What's up, Viber, Telegram, @mail or SMS message. All necessary contacts will be supplied in the car hire contract.

IS IT POSSIBLE TO DRIVE WITH A VEHICLE, HIRED FROM BAKU ROYAL RENT A CAR AGENCY, OUTSIDE THE AZERBAIJAN REPUBLIC?

No. That is impossible.

IS IT POSSIBLE TO DROP OFF THE HIRED CAR OUTSIDE THE MAIN BAKU RENTAL STATION ROYAL RENT A CAR AGENCY STATION, FOR INSTANCE, AT THE BAKU AIRPORT, AT MY HOTEL, IN OTHER TOWNS OF THE AZERBAIJAN REPUBLIC?

Our managers can deliver your hired car to any place in Baku for free (Baku airport, Baku hotels, etc.) To drop the rented car outside our main car rental station off, there is an extra charge 10 AZN - 6 EUR. The car delivery and drop off outside Baku is charged according to the valid ROYAL RENT A CAR TARIFFS

WHAT TO DO IN CASE MY HIRED CAR BREAKS DOWN OUTSIDE BAKU?

You should inform a Royal Rent a Car operating manager and follow the instructions. All necessary contacts will be supplied in the car hire contract. In the Car Rental Contract you will find the Technical Assistance telephone contacts. It lets you get the technical assistance 24 hour a day. The technical assistance team speaks Aze, Tur, Rus, Ger, Eng. In case of a serious breakdown, the broken vehicle will be changed to another one.

TECHNICAL PROBLEMS STEPS:


* Call our contact phone numbers
* If necessary call Technical Assistance
* In case you pay a bill for the car repair, always inquire for the Invoice, where the service name, service address, services date, provided services or supplied spare parts, amount paid, currency are clearly indicated. The old/broken part is to be presented to ROYAL RENT A CAR staff for your expenses refund.

What to do if I have a traffic accident?

In case of a road accident it is necessary to inform the manager of the agency and to follow the given instructions,IT IS COMPULSORY to notify the local police (free-of-charge phone of police of the Azerbaijan Republic - 102 Aze, Rus, Eng). You will find the form of the REPORT OF ROAD ACCIDENT which is to be filled and signed by both parties - participants of road accident. When signing the report attentively check the presence of the following informationt: a name and a surname of the third party, plate number of the vehicle, the name of the insurance company and number of an insurance coupon, presence of the scheme-description of road accident where fault of this person proves to be true. Do not forget to take telephone contact on a guilty person, on witnesses of the road accident and on the employee of police who was present on a place of road accident. It is necessary for 100 % of a covering of expenses on repair of the rented car.

ROAD ACCIDENT STEPS:


* Don't touch car untill police or insurance agency will come
* Call our contact phone numbers
* According to the situation, call police (in AR 102), firemen (in AR 101).
* Check the details of a person who caused an accident and write them down: name, plate number of the vehicle, insurance company, number of insurance coupon. Put down the names and contact details of the witnesses.
* Always wait for police, carefully read the Police report. Put your notes on the report, if you are not agreed or you do not understand, before signing.
* If necessary call Technical Insurance Assistance

I want to see the best places of interest in the Azerbaijan Republic. But I don’t know the best options. Can you give me some information about sights in your country?

There are more than 50 interesting places, towns and villages. With a car, rented from the Royal Car Rental agency, you will be able to see much more for less money. Azerbaijan will subdue you, mysterious, full of secrets... LEARN ABOUT THE AZERBAIJAN SIGHTSEEINGS MORE